Posts Tagged ‘ADRMediator.com’

A Team Approach to Fairness in Conflict Management Systems Design

In the book Workplace That Work, we have explored options for conflict management systems and introduced the Testing Instrument for Fairness Systems (TIFFS), thus exploring the first part of the Donais Fairness Theory: that fairness can be measured in workplace conflict management systems. But how do we prove the second part of the Fairness Theory – that workplaces can achieve fairness excellence? How do we start the workplace renewal process?

We start from a position of consensus with the ADR community that conflict management systems are best designed by the workplace participants themselves. Many authors have extolled the virtues of client-centered process design in the analysis, design and implementation of organizational conflict management systems. And in accordance with the idea that there is value in promoting fairness in the management of conflict in the workplace we suggest that the design team itself should be structured around the principle of fairness.

The following article introduces a process for the establishment of a Fairness Team that will sheppard the workplace through the four phases of conflict management systems design.

THE FAIRNESS TEAM CHARTER

The first order of business is to set up a Fairness Team that oversees the system through the four phases of the process. This team is constructed by the senior leadership of the organization with the aid of internal or external consultants. The consultants will use the templates in Chapter 4 of Workplaces That Work, to help the senior leadership build a Fairness Charter. This charter guides the team through the renewal process.

The Fairness Charter includes directions on: team deliverables, processes, membership, norms, schedules, resources, reporting relationships and budgets as set out below.

Team Deliverables

The first objective of the Fairness Charter is to pull the designers together with clear deliverables. It is advisable to perform an assessment of the total system, even if it is suspected that only a particular part of the system needs improvement.

Assessment, Design, Implementation and Monitoring Process

The Charter spells out the process used to assess, redesign, implement and monitor the fairness system. It is likely that only a very general process can be included in the Fairness Charter. This process will have to be amended as the team begins its work and determines, with more precision, the task in front of it.

Team Membership

The Fairness Charter itemizes the basic principles of the team and outlines the composition of the team membership. Make sure to include representatives from each of the “stakeholder” groups. There are a variety of ways to determine who sits on the team. Certain stakeholder groups and some demographic categories could be canvassed or even allowed a vote to determine their representative on the team. Usually, however, this is determined by the senior executive in consultation with internal and/or external consultants.

The charter must also identify the team “champion”, someone committed to the process who can put a face on the team. The Champion should be a senior, respected workplace participant with ready access to the company’s executive and with sufficient authority to ensure the team receives the resources it needs.

In addition to the Fairness Champion there may be internal and external experts called in to aid in the four phases. This depends upon the size of the organization and the needs of the team.

Team Norms

The Fairness Charter spells out the norms of the team. This is crucial to a successful process. How are decisions made? Are they on a consensus basis or through an equal democratic vote among the members? Do some of the members have a vote while others simply provide guidance? Defining the team norms early will reduce problems later.

Schedule of Activities

The Fairness Charter sets out a general timeline for completion of phases one and two as well as your deliverables. The main deliverables are a series of written reports setting out the recommendations of the team. The report includes an executive summary listing the recommendations up front, a detailed analysis including a discussion about the methodology, data collection efforts, and timelines. Include an appendix with more thorough research and analysis.

Resources

The Fairness Charter outlines the necessary resources for successful fairness system assessment, redesign, implementation and monitoring.

Reporting Relationship and Authority Register

The Fairness Charter specifies the team’s reporting relationship and its authority to compel other parts of the company to cooperate. It is important that the team reports directly to the top of the house.

The Fairness Charter as a Contract

The team charter is a contract between the team and the organizational leadership. Each party to this contract has rights and obligations. The Fairness Team has the obligation to assess, design, implement and monitor the system while the organizational leadership has the obligation to provide the necessary support to make this happen.

FOUR PHASES OF SYSTEM DESIGN

With directives drafted in the Fairness Charter and a qualified team assembled, you can begin the four phases of system design: Needs Exploration, System Design, Implementation and Monitoring.

Phase 1 – Needs Exploration

Prior to the assessment process, each member of the team needs proper training in ADR processes and Conflict Management Systems design. Remember that this training is an investment. Avoid off-the-shelf training packages and provide training suited to your workplace.

As set out in your Charter, the Fairness Team must assess the present system. First they need information. They agree to meet over a number of weeks to define the methodology for data collection and systems analysis. The team researches similar organizations, and uses the Testing Instrument For Fairness Systems (TIFFS) and Fairness Cost Analysis Tool (FCAT) set out in Workplaces That Work to begin their analysis.

Phase Two – System Design

Does the team recommend changes to the system or not? If there are no recommendations then the team writes and presents the report. If they do recommend change, then proceed to Phase Two. In Phase Two your Fairness Team will use the TIFFS to design a new system or make modifications to the existing system. Then they will write a report as set out above. Assuming the report is accepted then the team proceeds to the next phase.

Phase Three – System Implementation

Now that the new system is designed, it is time to put it into operation. The team begins with the implementation plan outlined in the Fairness System Design Report. This plan sets out timelines and deliverables for the system’s implementation.

It is not wise to implement the changes to the fairness system without first educating the workplace participants on how to use it. The implementation plan also outlines marketing the new system to the stakeholders.

Try piloting the new fairness system before implementing it across the whole organization. This is especially helpful in large organizations where the cost of implementing the system across the organization can be quite high.

Phase Four – System Monitoring

Once the system is in place, you need ongoing monitoring and periodic re-evaluation of the system. Monitoring is accomplished with constant participant feedback. Especially in large organizations it is important to set up a process where workplace participants can express both concerns and support for the system.

An Evolving System

Your conflict management system is not set in stone. In accordance with the Donais Fairness Theory, think of it as a constantly changing system on its way to achieving fairness excellence. As a need for change is identified, the team moves from monitoring back to the more thorough exploration and assessment stages and so on. To achieve fairness excellence, make sure that the Four Phase process remains dynamic and the Fairness Team remains active and vibrant.

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A Tale of Two Slabs

A Tale of Two Slabs

Preface

Two owners were each trying to resolve separate disputes over the most fundamental structural component in a building, its slab on ground. For one it was the worst of times. He paid $100,000 to learn what every construction professional knows: nothing is perfect, especially when it comes to a slab on ground. For the other it was the best of times. He learned the same lesson for only $1,000.

The route each took to resolve its construction dispute demonstrates the effective use of Early Neutral Evaluation and Mediation, the misuse of Arbitration and shows why an evaluative mediator who is a construction expert and can play the role of devil’s advocate to the substantive issues in dispute will be more successful in helping the parties achieve a settlement in this increasingly popular method of resolving construction disputes than a mediator who is a layman and can only play the role of a facilitator.

The Disputes

One slab was in a wine distribution warehouse, the other in an airline hangar, each covering about 100,000 square feet. The finished slabs each had its defects. There were random hairline cracks, some rough spots and shading in the surface of the hanger slab. Cracks in the warehouse slab were more extensive than in the hanger and wide enough in some spots that separation was visible and minor surface spalling had occurred along a number of the cracks.

Beyond an almost identical, boiler-plate concrete specification that controlled the slab construction, there was nothing in the job documents of either project that required the slabs to meet higher standards than those expected by the custom of the trade or the standards of the industry. The owners, however, had their own standards.

The hanger owner, the CEO of a national airline, expected a blemish-free slab surface with a showroom finish, one that shareholders, scheduled to attend a banquet at the hanger to inaugurate a new passenger route, could eat off of. He had stopped progress payments demanding that the slab be “fixed.”

The owner of the warehouse, who had been using the wine distribution center for over two years out of necessity but had complained about the condition of the slab since its completion, demanded a new slab or equal compensation, no more, no less.

Each construction contract specified arbitration as the means to resolve disputes. This was the route the warehouse owner took when faced with the contractor’s adamant and continued refusal to meet his demand. The other owner, however, was shown a different path; early neutral evaluation followed by mediation.

Early Neutral Evaluation

Instead of stonewalling the owner as the warehouse contractor had, the hanger contractor tried another approach. After realizing his argument to the owner that the slab conformed to industry standards despite its “minor shortcomings” was falling on deaf ears, he called in a construction claims expert (this writer) to make an early neutral evaluation of the slab situation. He was confident the consultant would support his position. The expert was also a construction mediator.

[Intervention by an early neutral evaluator is an excellent, cost-effective consideration at the first rumblings of a construction dispute, a move that can nip it in the bud. Such a construction expert can be hired by either side individually or both sides jointly, to give each a neutral, bias-free opinion about the dispute. One side can even offer to engage an expert for the other when the other side, and its attorney, seem unsophisticated about construction disputes or when negotiations are at impasse.]

The consultant agreed with the hanger contractor’s position that the slab’s condition was well within the acceptable standards of the industry for such a facility. Anticipating this confirmation, the contractor promptly contacted the owner and requested that the expert be permitted to attend a meeting scheduled with the owner for the following week. Despite being openly apprehensive about an expert called in by the contractor, the owner okayed the expert’s attendance and agreed to listen to whatever he had to say about the slab. When further advised that the construction expert was a mediator as well, he also agreed to hear about mediation.

Switching Hats

A mediator first task is to gain the trust of the parties for his/her neutrality. This is not an easy task even when hired mutually by the disputants, but convincing one party of your neutrality when hired unilaterally by the other is considerably more difficult. As promised, the owner listened as the expert/mediator went over his credentials and explained how he got called into the dispute. He then explained how mediation worked, emphasizing that a mediator has no power over the parties in a mediation, either side able to stop the process at will, at any time. After a surprisingly few number of questions, the owner conferred with his attorney and then said he wanted to give mediation a try. This general meeting was adjourned and the mediator caucused privately with the hanger owner and his attorney.

Mediation

Not long into the caucus the mediator had gained the owner’s trust in his objectivity and expertise. (The mediator later learned that this quick acceptance was fortified by background checks on the mediator that were conducted by the owner’s savvy lawyer days before this meeting.) The mediator repeated the evaluation he gave the contractor, played devil’s advocate with the position taken by the owner and his attorney and answered their questions. After huddling once again with his attorney the CEO asked to meet with the contractor, who was waiting in an adjoining room, for a negotiation session under the mediator’s gentle, but firm guidance.

Within an hour the owner agreed to accept a generous offer by the contractor to compensate him for the ‘pain and suffering’ from, his dissatisfaction with the slab. It was more than the contractor wanted to pay but it “saved face” for the airline owner, who now realized that his demands were unrealistic, and more importantly, it preserved for each an important business relationship as well as the cost in time, money and aggravation of a protracted dispute. The owner was entitled to compensation and the extra funds thrown into the settlement by the contractor was money well spent.

Each party further agreed to split the cost of the early neutral evaluator/mediator; a cost of a little more than $1000 each and far less than it cost the parties in the warehouse dispute who were embroiled in a ‘slug it out’ arbitration.

The Arbitration

Perhaps the ‘damn the torpedoes, full speed ahead’ warehouse owner would have objected to the intervention by an evaluator/mediator but he, and every other involved in a construction dispute, should be given the option. Once an arbitration gets underway it takes on a life of its own and usually goes the distance, as occurred in this case.

Soon after the arbitration began it became clear to this writer (a member of the three-arbitrator panel) that the warehouse attorney, a former judge, was a great litigator but unsophisticated about construction. He and his client would have benefited from the insight of a construction professional. And, as the evidence unfolded, it became equally clear to the arbitration panel that the owner had seriously overestimated the value of his case.

During the two years the warehouse was in use the condition of the slab did not inhibit nor interfere with warehouse operations. The cracking condition had stabilized and random coring verified that the slab’s thickness and reinforcement conformed to the specification. There was no differential settlement, nor were there new cracks or widening of existing ones for some time. All that was required were some epoxy repairs to correct the present condition. Beyond that the owner’s recovery was limited to an allowance for depreciation, inconvenience and maintenance over the life of the warehouse. This was an easy call for the arbitration panel, a call that an early neutral evaluator could have made long before the arbitration went forward. Had this owner that input, taken heed and investigated, chances are he and the contractor each would have avoided the $100,000 and 6 months of time the arbitration devoured. And unlike those in the hanger dispute, it is unlikely that these parties will ever do business again.

Conclusion

One case exhibits early neutral evaluation and mediation at their best. The other demonstrates the misuse of the time, money and expertise expended in an arbitration whose outcome was preordained and should have never gone forward, one that more than likely would not have gone forward had the participants gotten outside, independent help before expected and repairable cracks in their slab on ground became permanent battle lines drawn in the sand.

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A Stage Model of Social Movement Cooptation Community Mediation in the United States

A Stage Model of Social Movement Co-optation: Community Mediation in the United States,” The Sociological Quarterly 46(3):405-435, 2005

“Phenomena intersect; to see but one is to see nothing.” –Victor Hugo, Les Travailleurs de la Mer (The Toilers of the Sea), 1961, p.405

A February 17, 2004 posting to the listserv of the National Association for Community Mediation, an organization of community-based dispute resolution centers and supporters, sought information regarding an innovative opportunity:

We are in the early stages of developing a pilot program for the Richland County magistrate’s court. In cases where the parties are requesting a jury trial, the judge wants to have the option to mandate non-binding mediation/arbitration. I’m looking for information from other centers that have initiated a similar program. Any write-ups, fee structures, experiences, etc… that would help us start quickly and efficiently would be appreciated. (Francis 2004)

For the author of the posting, writing from a mediation center in South Carolina, this pilot project likely meets many interests: an expansion of the center’s types of services (most centers do not offer arbitration), an opportunity for greater volunteer participation (most volunteers at such centers feel under-utilized), a chance to serve a greater proportion of area residents, and, hopefully, a means to secure greater funding from the courts.

The project must also be understood as part of a longer, broader series of decisions regarding the center’s relationship with the local courts. Moreover, the center’s relationship with the court system, which itself must be understood as part of the larger, evolving relationship between the community mediation movement and the formal legal system. Taken as an isolated incident, the full effects and meaning of the action remains veiled. Instead, when the historical context is considered and understood, this action may be seen as part of a broader process of social and political cooptation of community mediation by the formal legal system.

Based on an historical analysis of community mediation’s evolution in the United States, we have developed a stage model of the cooptation process. Our analysis involves breaking down the cooptation of community mediation into its various parts, facilitating greater understanding of distinct stages as well as their relations to each other, and most importantly, to the whole. This study demonstrates that events perceived to be isolated, independent, and insignificant are elements in a larger process; the meaning of this larger process is vastly different and more complicated than the memory first ascribed to the single decision or particular action. Before describing the stage model, we review the relevant literature on cooptation and describe the context within which the emergence of the community mediation movement unfolded.

Cooptation

Cooptation has a complicated pedigree in the social sciences. Most scholars agree that Phillip Selznick’s (1949) analysis of the Tennessee Valley Authority’s relationship with a powerful complex of local elites and community groups in the 1930’s, as the TVA wooed regional support for its land and water policies, is the seminal work on the concept. Following Selznick, two variables central to many accounts of cooptation are power imbalances and the presence of threat (Gamson 1968; Lacy 1982). Thus, cooptation becomes possible when a challenging group or social movement opposes the practices, initiatives or policies of more powerful social organizations or political institutions. But that is less than half of the equation. The more salient issue has to do with the responses to such a challenge and the resulting outcome, that is, with some mix of institutionalization, social control, cooptation, and policy changes.

While acknowledging that challenger movements may lose greater future gains by choosing to institutionalize, Kriesberg (2003) emphasizes the potential positive outcomes and partial policy changes that institutionalization, political power sharing, and even cooptation may bring about. More specifically, Staggenborg (1988) demonstrated with the pro-choice movement that as movements formalize and institutionalize they may create opportunities to effect some progressive policy changes. Research on the actions of feminists within both the military and the Catholic Church suggests that institutionalization may bring considerable benefits to challenger movements, depending in part on the institution (Katzenstein 1998).

Yet institutionalization is not like other tactical shifts or movement innovations that may be accomplished without significant costs to the movement and its goals; it also includes well-established drawbacks for social movements, not the least of which is cooptation and demobilization (Piven and Cloward 1971). Research on the institutionalization of the U.S. civil rights movement clearly indicates that it was coupled with strong accommodationist tendencies on the part of movement activists (Santoro and Brown 2003). Recent empirical research on the adoption of environmental or green values on the meso-level—within businesses, organizations and institutions—concludes that policy changes are rare while the deployment of a “green ceremonial façade” is common (Forbes and Jermier 2002). The social control dangers faced by challenger movements have been especially well researched across a variety of movements and issue domains. In fact, the literature demonstrates that social control is manifested in manifold ways: by the appropriation and resulting redefinition of movement discourse (Naples 2002); by centrist challengers gaining inclusion at the expense of more radical challengers and without actual policy changes (Gamson 1990; Meyer and Tarrow 1998); by political and legal institutions appropriating the form but not the substance of challenger practices (Auerbach 1983); and by state funding strictures effectively transforming the mandates of movement initiatives like community mediation centers (Hedeen and Coy 2000), rape crisis centers, abortion clinics (Ezekiel 2002) and women’s shelters (Johnson 1981).

Adler (1987) suggests that as community mediation formalizes its relationship with the court system it may become bureaucratized and technique centered, losing its adaptive vitality. Hartley, Fish and Beck’s (2003) recent analysis of community mediation in three U.S. states leads them to conclude that cooptation is partial and incomplete but has occurred along three lines: the regulating of what types of cases can be mediated; the passage of ethics laws governing mediator behavior; the regulation of who can practice mediation. Woolford and Ratner (2003; 2005) note that the institutionalization of mediation for certain kinds of disputes serves to blunt deeper, more thorough critiques about the justice of the legal system, ultimately reproducing legal norms and reinforcing the hegemony of the formalized legal system. Joyce (1995) argues that standards of practice, ethics and intervention strategies are based on the value system of the dominant culture and as such, are designed to protect the interests of the dominant culture. Long before community mediation was a twinkle in any activist’s eye, Selznick (1947) referred to this defense of state legitimacy as the political function of cooptation. Others charge that the increasing influence wielded by the court system within community mediation effectively transforms and “colonizes” the practice of mediation (Menkel-Meadow 1991; Merry and Milner 1993), while Adler, Lovaas and Milner (1988) note that informal institutions like mediation are often used by the state to increase the formal means of social control. Similarly, Findlay (2000) shows how restorative justice initiatives frequently function as a means of social control as they colonize informal, traditional and custom based forms of justice, thereby also securing the hegemony of formalized systems of justice (Blagg 1998).

The evolution of the community mediation movement cannot be understood apart from the broader cultural and political history of which they are a part. The community mediation movement arose in the late 1960s and early 1970s, when neighborhood and community activists were less interested in traditional reforms within existing political institutions, and more committed to creating actual alternative institutions. Building on lessons learned in the civil rights movement and the New Left, these alternative or parallel institutions were founded on a strong ethic of community control and ownership, and many depended upon citizen participation for their viability. They were strongly prefigurative and expressive—wanting to model new social relationships through their structures—even while they were also instrumental, attempting to also transform U.S. society (Gitlin 1987; Breines 1989; Morgan 1991).

Alternative institutions were successfully established and then maintained partly because they were embedded within the context of a supportive, reinforcing cultural environment (Taylor and Whittier 1992; Bordt 1997; Carroll and Ratner 2001). Community health centers, health food cooperatives, community mediation centers, neighborhood food banks and programs, community legal cooperatives, community credit unions, worker collectives, and women’s resource centers, shelters, and bookstores sprung up in neighborhoods across the U.S. thanks to social change activists in loosely interconnected networks. Activists in these parallel institutions widely believed that it was in the best interests of neighborhoods and women and minority groups to “take back control” over key areas of their political and economic lives from governmental institutions. Although they were focused on a broad array of human needs and delivered a variety of services, they shared in common a belief that community-based institutions—many relying upon volunteerism—were a tonic to democracy and would help develop a sense of collective identity in neighborhoods and communities. Empowerment became a mantra.

Many of the alternative institutions founded in the 1970s and 1980s have been unable to sustain themselves over the long term due to a complex of factors. Increasing rationalization, routinization, centralization, and corporatism in U.S. social and economic life meant that community-based alternative institutions began their lives having to swim upstream against what was a decidedly swift social and economic current. George Ritzer (2000) has distilled these powerful currents into a representative one which he presciently calls “the McDonaldization of society.” Here efficiency and standardization reign as supreme values, shunting aside the particularized approaches of alternative movements and initiatives. As alternative approaches like neighborhood food banks, health centers, and community mediation centers increasingly cooperated with existing political institutions in the 1990s and gradually became more institutionalized, they also moderated their values, lost some of their community focus, and adapted their organizational structures. DiMaggio and Powell’s (1983) concept of coercive isomorphism is particularly apt here. Coercive isomorphism refers to the influential role of powerful exogenous institutions and resource providers, particularly the state, in fostering or imposing the reproduction of organizational patterns and values which reinforce the status quo.

This review of the robust literature on cooptation underscores the multi-faceted nature of cooptation. Thus, in what follows we have utilized a four-stage model to depict cooptation so as to bring some conceptual coherence to what is a complicated process of social interaction. In order to more fully understand the entire process it is helpful to break cooptation down into its key parts. These conceptually discrete aspects are called stages and steps in an overall stage model of cooptation. We emphasize, however, that each step in the stage model is actually a process, not an episode. No step, and certainly no stage, is a one-time event and none are accomplished in a specific moment or as a consequence of a particular action or event. The overall process and the progression between stages are depicted in our chart as somewhat linear. But in reality there are often loop-backs, mutually or unilaterally aborted processes, and both short term as well as extended periods without significant new developments. Such is the nature of all social interactions.

Insofar as cooptation is a process, it is also important to understand that there is seldom a grand plan designed by the state and/or those vested in the status quo to lead a challenging movement step by step down the path of cooptation. We are not arguing that in the late 1970s reformers and influential allies in the justice system decided collectively—or even individually—to engage the mediation movement in a cooptive process that would eventually result in the political emasculation and moral diminishment of community mediation. Such comprehensive, integrated, and long-range grand plans are rare enough in policy circles; even more rare is their effective implementation. We do think it reasonable to assume, however, that an intention to coopt mediation has been present at various points on the part of various actors within the state and those invested in the status quo. To think otherwise is ahistorical with regard to the legacies of earlier challenging movements.

In the section that immediately follows, we will describe each stage and step of the cooptation process that community mediation has undergone over the past 25 years. The first stage, inception, requires some context-setting.

Stage 1: Inception

In the first step of Stage One, social movements like community mediation arise partly in response to a set of grievances or unfulfilled needs that a segment of the population experience in a shared way (McAdam 1982). Frequently, these grievances are framed as an “injustice” (Gamson 1992) and are thus used to help mobilize constituents and sympathetic bystanders to work for particular goals (Marwell and Oliver 1984). Two key variables that help translate social grievances into the collective action of a social movement are the development of shared consciousness and collective identities (Taylor and Whittier 1992; Johnson 1999) and the presence of political opportunities (Tarrow 1998; McAdam, Tarrow, Tilly 2001). Political opportunities are often present for challenging movements when events or broad social processes occur which undermine the assumptions on which the political status quo is reliant (McAdam 1982). Wars, riots, prolonged unemployment, political realignments, court decisions, governmental scandals and transitions all may present opportunities for movement mobilization. Political opportunities are present for varying lengths of time. Some are recognized by social movements and acted upon; others are missed, ignored, or deemed insufficient to mobilize around. Perception of opportunity is critical (Kurtzman 2003). Movements can also create additional opportunities, just as the civil rights movement and the peace movement helped create openings for the environmental movement.

Political opportunity structures are not static nor are they confined to institutions; there are strong cultural components to political opportunities (Gamson and Meyer 1996; Polletta 2003). For example, a growing distrust in government gripped the U.S. in the early 1970s; cultural values, myths, and narratives that had previously gone largely unquestioned were critically scrutinized. This was due in part to the success of the civil rights movement, the Vietnam War, Watergate, widespread urban race riots, the excesses of the FBI in COINTELPRO, and the assassinations of JFK, MLK, and RFK. The loss of faith in the state combined with emergent collective identities and oppositional networks to contribute to the rise of widespread social mobilization, including the community mediation movement. A deep emotional dissatisfaction with government fused with a principled commitment to community-building. More specifically, mediation activists called into question the accessibility, responsiveness and fairness of the justice system.

In the late 1970s, activists desiring changes in the justice system insisted that citizens needed—and in a democracy, deserved—access to more avenues by which to resolve their disputes than a court system dominated by legal professionals (Wahrhaftig 1982; Schwerin 1995). This demand for change is the second step in Stage One. There were two primary prongs to this movement: a reform initiative that hoped to humanize the courts by creating multi-door courthouses where citizens could avail themselves of a judge, an arbitrator or a mediator according to their needs (Sander 1976); and a more community-focused impetus that concentrated on creating alternative or parallel institutions of dispute resolution that would keep most citizens out of the courthouse entirely while also building conflict management skills in neighborhoods (Davis 1991; Shonholtz 1993).

The creation of community mediation centers as a parallel institution represents the third step in Stage One. It is a significant step forward because it helps the movement gain legitimacy insofar as actually creating alternative systems unmistakably demonstrates a significant outlay of community support, volunteerism, and material and emotional resources for a fledgling movement. Setting up alternative systems is a shot across the bow of the state and vested interests (SVI), signaling that the challenging movement is serious and not easily ignored; power relations even begin to shift in substantive ways (Sharp 1973, p. 398-401; 414-416).

Nothing in dispute resolution has been more daring—and audacious—than the creation of scores of community justice centers. Daring: It took courage to launch on a shoestring a grass-roots, imperfectly understood service housed typically in a storefront or low-rent office building. Audacious: It was indeed audacious to claim expertise in helping to settle conflicts when the accepted wisdom was that the folks at the courthouse had a monopoly on dispute resolution. (Fee 1988, p.2).

The final step in Stage One occurs when various elements of the state and vested interests, responding to external and internal pressures, begin to perceive a need for policy adjustments or even reform. In acknowledging the need for changes, political elites are often motivated by a host of different reasons, including genuine support for the policy change, efficiency concerns, repaying political favors, political expediency, reelection concerns, or a desire to blunt the challenge and head-off more substantive changes. Of the many examples of this step present in the early years of the community mediation movement, we will mention three.

The 1976 National Conference on the Causes of Popular Dissatisfaction with the Administration of Justice, commonly known as the Pound Conference, was convened by Supreme Court Justice Warren Burger to confront the crisis of confidence facing the court system. It spawned considerable debate about the justice system.

Second, an important variable in social movement success is the presence of influential allies, sometimes located within the institutions targeted for change (Gamson 1990; Tarrow 1998). In his comments a year later at an American Bar Association gathering to address systemic problems in the criminal justice system, Warren Burger sounded less like the Chief Justice of the Supreme Court and more like a rally organizer, or at least like the influential ally he was to become to the reform prong of the community mediation movement:

Unless we devise substitutes for the courtroom processes—and do so quickly—we may well be on our way to a society overrun by hordes of lawyers, hungry as locusts, and brigades of judges in numbers never before contemplated. We have reached the point where our systems of justice—both state and federal—may literally break down before the end of the century. (quoted in Galanter 1994)

There were still other insider allies for the nascent movement, including Attorney General Griffin Bell, who addressed issues of scale and costs in his call for change: “The traditional procedures of the courts are generally too slow and costly to be useful in resolving relatively minor disputes,” and thus, “the adversary process… is not always the best mechanism for resolving these disputes” (Bell 1978, p.320-1). Third, federal funding from the Law Enforcement Assistance Administration and the U.S. Department of Justice in the 1970s and 1980s to diversify the dispute resolution services offered and to support court-affiliated neighborhood justice centers is yet another expression of this final step in Stage One.

Stage 2a Appropriation of language, technique

The second stage of cooptation includes two steps, both marked by appropriation. In the first step the language and methods of the challenging movement are appropriated, while in the second step the work of movement actors may be appropriated through invitations to participate in policymaking.

As noted previously, challenging movements often develop innovative/alternative processes to respond to perceived social problems. In the case of community dispute resolution, mediation and conciliation efforts were intended to empower the disputants, the volunteer service providers, and the community itself through programs administered outside the formal justice system (Coy and Hedeen 1998). The larger goals included improving the conflict resolution capacities of schools, churches, neighborhoods and social organizations while at the same time strengthening the role of the individual citizen in the exercise of democracy (Shonholtz 2000). Movement participants imagined a network of mediation programs where volunteer mediators would be peacemakers in their communities and help to reinvigorate the neighborhoods” (Beer 1986).

A new language evolved through the practice of community dispute resolution, as efforts both within and without the governmental justice system refined their services. Terms familiar and new were invoked: intake, mediation, co-mediation, caucus, problem-solving. While the discourse and technique of community dispute resolution has become widely employed in court systems (see, e.g., Van Epps 2002, Hensler 2003), the movement behind the language has been discounted, quite literally. Speaking at the annual conference of the American Bar Association’s Section of Dispute Resolution in Seattle in 2002, Judge Wayne D. Brazil noted, “The term ‘movement’ in ‘ADR movement’ scares people” (Brazil 2002).

[T]here is a tone of “movement” about ADR that is off-putting to some. The “movement” is accompanied in some quarters by an air of radicalism in spirit and of ambition in claims that can inspire skepticism, distrust, disrespect, even fear—especially among heavily rationalistic and sometimes cynical judges, lawyers, and institutional litigants. (Brazil 2002, p.118)

While we suspect this fear has long been widespread in the legal community, it is seldom articulated, and almost never this explicitly. The concerns described so plainly by Judge Brazil demonstrate the general dismissal of community mediation’s social change agenda by the court system.

The appropriation of terminology to represent similar practices with different goals is but one step in stage two of the cooptation process; the second phase of appropriation includes re-definition of those terms. In 1983, the Federal District Court for the Western District of Michigan adopted innovative rules for alternative dispute resolution processes. Local Rule 41 held that “[t]he judges of this District favor initiation of alternative formulas for resolving disputes, saving costs and time, and permitting the parties to utilize creativity in fashioning non-coercive settlements,” while Rule 42 provided for a nonbinding process in which a panel of three attorney-neutrals consider thirty-minute presentations from each party and return an evaluation of the case. This highly truncated process, which bears little resemblance to community-based mediation practices, is known as “Michigan mediation” (Plapinger and Stienstra 1996, p.158). It is particularly noteworthy that the Federal Court for the Eastern District of Michigan provides only fifteen minutes per party. This approach to mediation, which raises the specter of assembly-line justice” (Drake and Lewis 1988, p. 4), is antithetical to the values undergirding the community mediation movement.

The emphasis on greater time-efficiency reflects broader social trends towards rationalization (Ritzer 2000), as well as narrower conceptions of the value of mediation. Alongside short turnaround times, referrals to mediation from various SVI channels, especially the courts, are tantamount to a simple disposal of the case (Harrington 1984). To attain settlements, many court-affiliated mediators employ “evaluative” approaches instead of “facilitative” ones (Riskin 1996), offering their assessments of disputants’ claims during mediation. Such directive activity is generally considered outside the bounds of community mediation practice (Beer 2003), yet “[u]ltimately, attorneys and the courts favor approaches to mediation that produce resolution—and mediator evaluation appears effective in reaching that goal” (Welsh 2004, p.591). Woolford and Ratner (2005) have persuasively argued that the hegemonic power of the legal system is such that the facilitative and transformative practices of community mediation will eventually “drift” toward the evaluative and directive approach to mediation that predominates within the legal system.

In the early 1990s, the Ohio Commission On Dispute Resolution and Conflict Resolution (a state agency) gave Capitol University a $40,000 grant to produce a training video that promotes the “Seven Step Model of Mediation.” The irony of this model is that it is focused on a constant caucus or shuttle diplomacy approach to mediation, where the parties themselves seldom communicate directly. While most community mediation centers also employ a phase or step model of mediation, each step is theoretically geared toward empowerment and is based on direct communication between the parties.

A more fundamental case of re-definition involves disputant participation in mediation. The voluntary nature of mediation is held to be fundamental to the process, as demonstrated by the prominent placement of self-determination as the first standard in the field’s most widely recognized code of ethics, the Model Standards of Conduct for Mediators (1998): “A mediator shall recognize that mediation is based on the principle of self-determination by the parties.” Even while community dispute resolution initiatives often suffered from low rates of usage (Beer 1986, Rogers 1992, Clarke et al. 1992), movement activists still placed considerable emphasis on the maintenance of voluntary participation in mediation.

Yet coerced participation is the maxim of the justice system which values cost and time efficiency (Shonholtz 1984; Nicolau 1995). Coercion toward participation takes numerous forms, from the use of Request to Appear forms nearly indistinguishable from a court summons to invitations to mediation on the letterhead of the local prosecutor (McGillis 1998, Hedeen and Coy 2000); in some cases the letters are signed by a local official and conclude with the threatening line, “Failure to appear may result in the filing of criminal charges based on the above complaint” (McGillis and Mullen 1977, p.63).

Re-casting mediation as a compulsory process in the courts or other administrative milieux represents a departure from the goals of empowerment set forth by the challenging movement, an appropriation of a values-based process in which “voluntariness is vital” (Nicolau 1986). This appropriation benefits from and trades on the efforts of the challenging movement while simultaneously confusing the public understanding of the process (Hedeen and Coy 2000). Adler described the challenge for the movement:

As the institutions of government and business adopt ADR, community mediation programs will need to establish better working relations with those institutions and find creative ways to insure the incorporation, not just of the forms of ADR, but of the philosophic tenets that led to the start of community ADR programs in the first place. (1993, p.83)

Other observers describe the appropriation of the community mediation movement’s language and technique more concisely: “A lot of folks love our methods and process, but don’t give a damn about our values” (Herrman 1995).

Stage 2b Appropriation via Inclusion/Participation

One dimension of the appropriation of a social movement and its values is accomplished through various aspects of institutionalization. Murphree, Wright, and Ebaugh’s (1996, p. 452-460) research into a sustained but ultimately failed attempt to coopt community opposition to a toxic waste siting plan in Dayton, Texas has led them to identify three major components of cooptation, which they also see as “strategies used by coopting agents.” The three strategies (more properly conceived of as tactics) are: channeling, inclusion/participation, and salience control. We understand these three aspects to be closely interrelated and mutually reinforcing.

Channeling refers to efforts by the dominant group to undermine and redirect the challenging movement’s leadership and power base away from substantive challenges to the dominant groups or system and toward more modest reforms. Opposition movements are channeled by formalizing communications and negotiations into orderly and reliable channels that are set up by and controlled in various degrees by state and vested interests. Centralized discussion and decision-making bodies are created where those vested in the status quo can concentrate their persuasion efforts to effectively neutralize key aspects of the challenge. For example, the Ohio state legislature created the Ohio Commission on Dispute Resolution and Conflict Management in 1983 in order to promote the diffusion of dispute resolution across multiple sectors of social, political, and economic life in the state. In the 1990s, the Commission funded a group called the Ohio Conflict Management Network. Membership included virtually any type of organization remotely connected with mediation in Ohio: state government employees, court mediators, social service agencies, religious groups and some community –based mediation programs. The commission supplied the facilitator, convened the meetings, and largely set the agenda. According to one participant, community mediation’s agenda was drowned in the sea of more powerful centrist interests (Joyce 2004). For example, one rule this broadly representative group adopted was that the Network could not engage in any lobbying or advocacy work, despite the fact that this was central to the work of many community mediation centers in the state.

Similarly, in the 1980s the Supreme Judicial Court of Massachusetts established a statewide committee to monitor the quality of mediation. It was called the Standing Committee on Dispute Resolution. Albie Davis recalls that Rolfe Mayer, a German mediator, observed a number of these meetings and concluded, “Albie, now I see why they call it the Standing Committee. It isn’t going anywhere!” Davis further reports that, “Like much of the court system, our time was sucked up into a vacuum with no action” (Davis 2004).

The second step is best represented by the actual participation of movement representatives on policy-making committees, state and local advisory bodies, institutionalized oversight agencies and boards, and in various schemes to design and implement new policies which are at best incrementally responsive to movement concerns. A proscribed number of movement activists are included in limited institutional decision-making and power-sharing. But while substantive power continues to be withheld, “responsibility” for administrative burdens of power is shared as movement leaders channel oppositional activities toward administrative functions (Murphree et.al. 1996. p. 452-453). In developing a uniform mediation law to obviate inter-state conflicts of laws, the National Council of Commissioners on Uniform State Laws and the American Bar Association Section of Dispute Resolution convened a drafting committee which included but one community mediation director on a committee of twenty individuals (NCCUSL 2001).

Most efforts at social change that enjoy even partial success must include collaboration between the challenging movement and the state and vested interests. Cooptation is a social and political process that has multiple and often contradictory consequences; policy outcomes desired by challengers are sometimes accomplished and benefits may accrue to movements and their organizations through the cooptation process (Kriesberg 2003). If a movement is to achieve gains and solidify them—either incremental gains or more substantive ones—it will require participation in those policy-making bodies set up by the state and vested interests. That is why this step in our model (i.e. inclusion/participation) is one of the more ubiquitous aspects of the social and political cooptation process.

Yet determining whether the inclusion and participation is a positive step forward for the movement’s long-range goals is a difficult and delicate task. The movement representative’s seat at the table and the voice that comes with it may partially transform the prevailing system and may modify power relations, but not always for very long or very deeply (Amy 1987; Mohavi 1996), and not without other costs to the movement or movement organization (Wondolleck, Manring, and Crowfoot 1990). One cost is the loss of the movement’s relative autonomy to create and maintain independent social and political spaces where critiques of status quo norms and policies may be nourished and articulated free from the conceptual constraints and boundaries of established thinking and existing policies (Melucci 1989; Woolford and Ratner 2003). Yet another is the siphoning off of emotional commitment and financial resources from alternative and parallel institutions that originated within the movement and whose establishment and maintenance consume significant amounts of movement energies.

Other negative outcomes this aspect of the cooptation process have been shown to contribute to include movement sell outs (Murphree et al. 1996); the diffusing, disarming and channeling of oppositional forces (Szasz and Meuser 1997); minor concessions granted to delay major reforms (Coggins 2001); the diffusion of electoral accountability for policy choices (Rochon and Mazmanian 1993); the depoliticization of the issues and a concomitant demobilization of the movement (Mohavi 1996); the entrenchment of class and race disadvantages (Polkinghorn 2000; Varela 2001); and the preservation of state resources and capital accumulation (Hofrichter 1987).

Still other costs to the movement result from what we call the “paradox of collaboration.” When a challenging movement gains entry into policy-making and oversight and implementation bodies, continued participation may become a goal in and of itself. Other movement objectives may be subsumed by the goal of ongoing access in the bodies that are beginning to regulate the partial policy changes that the movement has won. While the challenger movement may in theory abandon its hard-won seat at the table at any moment to return to other forms of contention, examples of this are relatively rare. The paradox of collaboration suggests that most members of the group will increasingly identify with the process due to their participation in it and that their “ownership” of the policy-making process and even of policy implementation will also increase.

The inclusion/participation component of cooptation relies on a principle that is well known in conflict resolution theory and practice: that participation in decision-making and policy-making tends to increase ownership in the policies and decisions, even when the policies do not undergo substantive change and when the specific outcomes are not actually very satisfactory to the included participant (Carpenter and Kennedy 1988, p. 77-82, 102-105; Gray 1989, p. 21; Moore 1996, p. 144; Coy 2003; Mansbridge 2003). As members of a challenging movement participate on task forces, working groups, and policy roundtables that partially address some of the movement’s issues, the movement’s foci shift as its organizing energy is transferred from alternative initiatives and redirected toward the maintenance or at best the reform of established processes and institutions (Morrill 1998). This participation, in turn, tends to increase movement ownership in the status quo. Thus it eventually blunts substantive movement challenges and contributes to the salience control aspect of cooptation.

Salience control is closely related to channeling and inclusion/participation and is usually achieved partly as a result of them. Salience control has to do with shifting the motivational relevance that various issues or grievances have for movement activists. It refers to the “appeasement of group or organizational concerns over critical issues through the appearance that such concerns are being adequately addressed and, as a result, no longer need to be at the forefront of the group’s list of outstanding issues” (Murphree et al. 1996. p. 457). One consequence of salience control is that particular concerns eventually wane in priority for the challenging group, even though they have not, in fact, been adequately resolved. Salience control may contribute to erosion in movement mobilization and support for truly alternative initiatives. For example, Goldner’s (2001) research on the complimentary and alternative medicine movement in the U.S. shows that as activists in that movement gained entry and worked more closely with institutionalized medicine they changed their collective identity from an alternative movement to an integrative one. Here, as is so often the case with social movements, identity was contingent and movement activists and organizations were politically strategic about their definitions and deployments of collective identities (Coy and Woehrle 1996; Gamson 1996; Bernstein 1997; 2002; Maney, Woehrle and Coy 2005). In the process, however, while they saw specific alternative medicine techniques incorporated into traditional medicine practices, they also lost control of them and sacrificed the holistic ideology that had driven the movement and that under-girded the alternative techniques. As we noted above relative to community mediation, the articulated goals of many pioneering community dispute resolution projects included local empowerment through capacity-building, the redress of social ills and power imbalances, and the democratization of justice (Laue 1982, Wahrhaftig 1982, Davis 1991, Shonholtz 1993). However, these “dreams of justice, dreams of peace” (Beer 1986, p.203) have been scaled down considerably over the past quarter-century within community mediation, only to be replaced by more modest goals and measures (examined in our discussion of Stage Three). Like each of the other steps in this stage model, salience control is best thought of as a process. Thus, we will see below that salience control is also quite relevant in Stage 3b of the model, the assimilation of program goals.

The final step in Stage 2b has to do with the legitimacy that the early stages of institutionalization bring to a challenging movement. As outsiders offering critiques of existing institution and policies, challenging movements need and desire credibility. This credibility can be intentionally created over time by the movement itself due to its discourse and actions (Coy and Woehrle 1996). It may also accrue to a challenging movement as a result of the institutionalization process; familiarity and inclusion minimally breeds acceptance and may also deliver respect. As mediation became increasingly institutionalized as part of the court system, community mediation centers willing to affiliate with the court system gained new levels of legitimacy, viability and resources.

Many of the community mediation centers set up as alternatives to the courts have tended to be small, not well known in their communities, under-funded, largely reliant on volunteerism, and in need of case referrals (McGillis 1997). Increasing institutionalization with the court system has brought financial resources, more case referrals, a higher profile, and a certain kind of legitimacy (i.e. state-based). None of these developments are problematic in and of themselves. Indeed, many of them have made it possible for some threatened mediation centers to continue to operate and have helped other centers expand the range of services offered to their community (Honeyman 1995). Nonetheless, there are also costs to the individual centers and to the community mediation movement associated with these developments (Beer 1986; Drake and Lewis 1988; Phillips 1997).

With limited support from a disproportionately-poor client base and only short-lived support from local, regional and national philanthropies, many community mediation programs have looked to the courts for funding. Davis’s evaluative report on community mediation in Massachusetts found that funding agencies have a profound impact on the shape and approach of individual programs, or in her phrase, “form often follows funding” (1986, p.35). This phenomenon is not limited to community mediation. As women’s organization secured government and corporate funding in the 1980s, “radical and alternative organizations became more mainstream as funders insisted on more bureaucratic and hierarchical structures” (Spalter-Roth and Schreiber 1995, p. 119). In a recent study of the robust voluntary and community sector in Northern Ireland, Birrell and Williamson argue that the even though the funding scheme there was set up to foster movement independence from the government, the result has still been that funding has “channeled the development of groups in certain directions,” including new directions that were not previously valued by the organizations (2001, p. 211). In a recent study of the influence that funding sources have on Mexican-American social movement organizations, Marquez found that they were greatly influenced by their dependence on external funding sources. This dependence altered the character of the organizations, redirected their programmatic priorities and brought about “far-reaching effect[s] on the contours of minority politics through the initiatives that are funded” (2003, p. 329-341). Similarly, Daniel Cress’ (1997) research on homeless social movement organizations in the U.S. found that those organizations that incorporated as non-profits in order to secure external resources also moderated their goals and their organizing tactics as a result. And as Douglas and Hartley’s (2004) analysis of drug courts found, unstable and unpredictable funding streams have led court administrators to adopt entrepreneurial approaches to finance their programs. The need to satisfy multiple masters with diverse interests has distracted administrators from long-range planning and ultimately risks the goals of the drug court reform movement.

Stage 3a Assimilation of CM leaders, members, participants

In Stage Three of the cooptation process, the state and vested interests assimilate both the individuals and goals of the challenging movement, making it hard for the movement to sustain its efforts. The prior stage involves the state’s appropriation of techniques and the participation of challenging movement figures in decision-making. This stage takes both actions to another level, as the state and vested interests develops or sponsors formal reform programs and then attracts movement leaders to staff these new institutional initiatives (Figure D).

As documented earlier in this article, the institutionalization of community mediation began in the earliest days of the challenging movement. In the late 1970s Wahrhaftig (1982) developed a three-part taxonomy of programs based on sponsorship: justice system-sponsored, non-profit agency-sponsored, and community-based. While observing that any of these arrangements could deliver informal dispute resolution, he cautioned that “the political consequences of program sponsorship” (n.p.) require critical examination (see also Hedeen 2003).

Practitioners working within the courts have openly questioned whether such institutionalization is the savior or saboteur of mediation (Press 1997). A recent study of justice system-connected programs in Florida has led to a new typology of approaches: assimilative, synergistic, and autonomous (Folger et al. 2001). The assimilative approach, which the authors argue has become the dominant one, has three distinguishing traits: “(1) practices that imbue mediation with the authority and formality of the courts, (2) the mapping of legal language onto mediation, and (3) an emphasis on case processing” (Folger et al. 2001, p.103). To the degree that such practices are indeed dominant, they serve to confirm the predictions of skeptical scholars writing in the late 1980s and early 1990s who held that community dispute resolution was little more than a veiled expansion of state control (Abel 1982), and that the formal legal system has “colonized” alternative dispute resolution (Menkel-Meadow 1991).

Within small claims courts (“courts of limited jurisdiction”), juvenile justice offices, and family courts, it is not uncommon for service provision to shift from a referral-out or contract-out basis to an in-house operation, thus replacing and displacing community programs. “Quality assurance” and “program efficiency” are typical justifications, while the result is effectively a return to state control of the mediation resource.

A second distinct step within stage 3a is employment of challenging movement leaders within the SVI structure. Many staff or volunteers of community mediation resources are hired by state agencies, often to coordinate statewide offices for the mediation resources or to direct formal governmental dispute resolution programs. These may include public policy dispute resolution agencies, family mediation offices, and court or juvenile justice mediation programs. While this transfer of staff may have positive gains for both the state agency and the challenging movement—as the state gains an experienced employee and the challenging movement gains a supportive resource person within the state—this also serves to remove seasoned, committed individuals from leadership roles within the challenging movement. The institutional capacity and memory that is lost through such a transaction is a setback for the movement.

The loss of movement leadership is predictable, in part, due to the relatively low wages and limited benefits typically available through non-profit groups such as community mediation. (Fn’Piere 1991, p.31). Even a Department of Justice report amply documented this trend:

[S]taff members tend to be grossly underpaid for the amount, importance, and quality of work they perform. Community mediation personnel deal with many interpersonal and intergroup conflicts that could easily escalate into violence…Their jobs are arguably far more important, by virtually any measure of value to society, than those of employees making four to five times their salaries. Low salaries inevitably lead to higher levels of turnover at programs than would occur if salaries were more commensurate with staff responsibilities. Such turnover can cripple programs while new directors and staff are being recruited and trained. (McGillis 1997, p.87)

Many former staff members of community mediation centers have sought roles in more lucrative and stable positions due to household financial demands. As the directors of a Minnesota center so aptly and simply observed, “People have these jobs [in community mediation] because they can afford to have them.” Thus the loss of movement leadership, especially to the courts—where veteran mediators and dispute resolution administrators might utilize the same skill sets but for greater compensation and stability—is a trend likely to continue.

Stage 3b Transformation of program goals

Through the second step of Stage Three, state institutions play a powerful role in assisting and re-directing the efforts of both state and challenging movement programs (Hartley, Fish, and Beck 2003). Many states have governmental offices that support or coordinate community mediation efforts, including Hawaii, Maryland, Massachusetts, Michigan, New York, Ohio, and Virginia. These offices are typically linked to the courts and they often serve as regulating agencies; in many cases, they prescribe policies and guidelines, and monitor mediation operations through reports or site visits. Over time, such state offices frequently serve to transform the traditional goals and values of community mediation. Guidelines for training mediators are often administered by these offices, especially those regarding the required length and content of the training sessions. To qualify for some state funding, community mediation centers must employ only the services of volunteers trained through a state-certified training course. This routinization of training is a form of rationalization, through which both the training service and presumably, the mediation services provided by the individuals trained, will be consistent and predictable.

Rationalization is also evidenced through a shift in program goals: the broader goals of community empowerment, relationship-building, and democratization of justice appear to have been set aside in the name of greater efficiency. Larger caseloads and shorter case processing times are preferred by the courts and other agencies, and a favorable disposition may be rewarded with more cases, more money, or other resources.

In examining both the implementation and the evaluation of neighborhood justice centers, it appears that in this uneasy compromise, the judicial definition of need (the first set of goals), has taken precedence…. Other goals for neighborhood justice centers have been virtually ignored, both in the planning process and in the bulk of evaluation studies. (Merry 1982, p.131)

The emphases on the quantity of cases handled and the celerity with which they are dispatched are complemented by an overriding interest in gaining resolutions. While mediation is often sold to disputants based on its numerous advantages including “its ability to constructively address conflicts, respect each party’s perspective, empower individuals to take personal responsibility for conflicted relations, establish mutually beneficial dialogue, and reduce violence” (Hedeen and Coy 2000), attaining agreements too often becomes the limited measure of success. When programs are designed to deliver agreements (or rewarded for agreements), mediators may pressure disputants in ways that compromise disputant self-determination: “Mediators remind recalcitrant disputants that if they don’t come to agreement, the court may hold it against them” (Beer 1986, p.212).

Efficiency is the established and accepted goal of mediation in many venues. In small claims courts, where community mediation volunteers are often employed, a Department of Justice report listed the five goals of a mediation program: (1) Increasing the efficiency of case processing; (2) Reducing court system costs; (3) Allowing judges to provide added attention to cases on the regular civil docket; (4) Improving the quality of justice; and (5) Improving collection of judgments (DeJong 1983). In Stage 2a above, the issue of time-efficiency was evidenced by twenty-minute mediations (Drake and Lewis 1988), as well as an emphasis on short case turnaround time (McGillis 1997). Research reports on court-based mediation have demonstrated the high proportion of settlements in mediated cases (Wissler 2002; Woolford and Ratner 2005) and greater durability of agreements (McEwen and Maiman 1984), both measures indicating a low likelihood of these matters returning to court. That these have become widely-accepted indicators of mediation success represents a continuation of the process of salience control (Murphree et al. 1996) addressed above: the valuation of case numbers and outcomes over community capacity building and respectful processes reflects a shift in community mediation.

The state offices mentioned above also often have oversight of the disbursement of state funding, as in Illinois and Virginia. In Illinois, to be eligible for funding pooled from foundations and filing surcharges, community mediation centers must have mediated over 100 cases in each of the prior three years. Further, each center receives a share of the pooled funds based on the number of cases resolved: in each judicial circuit, each center receives an allocation not per services delivered, but per its proportion of the circuit’s mediated cases concluding in a written agreement (Illinois General Assembly 710 ILCS 20/5). [2]

The carrot-and-stick enticement of funding based on securing agreements transforms centers to pursue specific goals. This trend was identified early in the community mediation movement: “Centers are restructured in order to generate large caseloads and reduce costs while evaluations stress the number of cases handled and the potential reduction of demands on the criminal and civil justice systems…” (Merry 1982, p.131). And the director of one of the sustaining Neighborhood Justice Centers, looking back over fifteen years, noted

“[O]ne of the elements distinguishing successful centers from those that are struggling has proved to be the strength of referrals from courts. Moreover, the stronger the ties to courts for referrals, the less difficult it is to gain credibility and needed sources of revenue from court budgets as well as other public and private sources…” (Primm 1993, p.1079)

These are manifestations of DiMaggio and Powell’s coercive isomorphism, introduced earlier in this article. They also parallel Morrill and McKee’s (1993) research findings at a community mediation center in the Southwest, where they documented the organization’s survival strategy to be a transformation away from “community improvement” and “personal growth” goals and toward the processing of court and agency referrals, and the funding, caseload and legitimacy attached to such referrals.

Stage 4a Regulation

One goal of many challenging movements is a desire to achieve administrative rules or to enact laws that will mandate and codify some of the platforms and values of the challenging movement. At their best, such outcomes, like the Civil Rights Act of 1964 or the Clean Water Act of 1972 for example, represent a clear, albeit partial success for challenging movements. But in many cases, codification and the regulations that invariably follow are not necessarily a positive outcome for the challenging movement. The Uniform Mediation Act is a case in point.

As mentioned previously, the National Council of Commissioners on Uniform State Laws, in collaboration with the American Bar Association’s Section of Dispute Resolution, drafted the Uniform Mediation Act (UMA) in 2001 and amended it in 2003. By the autumn of 2004, the UMA had been adopted in two states (Illinois and Nebraska, with modifications) and legislation had been introduced in seven others and the District of Columbia. It is the first nation-wide attempt to regulate aspects of the practice of mediation. As such, the National Association of Community Mediation is strongly and actively opposing the UMA because of its perceived likelihood to erode the independence of community mediation centers, because it weakens the confidentiality and evidentiary privileges that mediators and participants in mediation have with respect to later legal proceedings, and because its universality is perceived to “weaken the opportunity for more appropriate and culturally sensitive forms of justice and adversely affects the creativity and potential growth of mediation” (NAFCM 2003).

The cooptation of a community-based initiative like community mediation is made more likely by widespread pressures to professionalize various social services, including the practice of dispute resolution. McKnight (1995) argues that many initiatives and social services have been professionalized in an effort to create dependence upon experts, and to create the perception among individuals and communities that they are incapable of addressing their own needs. Paralleling Auerbach’s view (1983) that both justice and dispute resolution have been ‘legalized’—that is, appropriated away from individuals and codified into formal law—McKnight’s thesis of professionalization helps explain why many community mediation centers have not been able to generate sustainable case loads of funding levels independent of the court system.

Although the formal regulation of mediation on the state level is not yet widespread, the practice of mediation is increasingly regulated in a variety of ways in some states (Hartley, Fish, and Beck 2003). For example, Virginia established a regulatory agency in 1991, the Department of Dispute Resolution, whose mandate includes establishing and overseeing certification requirements for all court-referred cases in the state. While professional associations have adopted policies to the contrary (even including the American Bar Association), some states now have laws or rules that restrict the practice of court-affiliated mediation to those with law degrees (e.g. Florida). In addition, some states require a bachelor’s degree for mediators affiliated with district and circuit courts (e.g. Virginia), and some states now require the same for local courts. Melinda Smith, former co-chair of NAFCM, metaphorically refers to this regulatory practice as “pulling up the ladder.” A trend may be emerging: higher educational thresholds and more restrictive mediator certifications. Yet community mediation has always relied upon mediators who are drawn from the general community and are often volunteers. Most community mediation centers are committed to building pools of trained mediators that are reflective of the community’s diversity, and many are increasingly meeting this commitment. State regulations that require advanced degrees or law degrees are in direct opposition to this principle (Pipkin and Rifkin 1984).

The Individuals with Disabilities Education Act was originally signed into federal law in 1975 to ensure that children with disabilities had access to education and educational services. It was substantially amended in 1997 to include the governing of special education mediation practice. The Act now mandates that only solo mediation may be practiced with disputants who are protected by the Act. Such a restriction is contrary to the practice of community mediation which has increasingly tended toward 1) the use of co-mediators in order to be responsive to gender, ethnic, age, and power differences between disputants; 2) using either solo mediators or co-mediators according to whichever is deemed more culturally appropriate for the particular mediation.

The increasing codification and regulation of mediation houses a peculiar irony. After all, one of the originating goals of community mediation was to set citizens free from some of the limitations of law and from the rigidities of formal legal institutions with regard to how they manage their conflicts (Menkel-Meadow 1991). Yet this irony runs much deeper than it first appears to. For as mediation and other forms of alternative dispute resolution have become more commonplace in some court systems, lawyers still operating out of an adversarial model employ mediation and other ADR mechanisms “not for the accomplishment of a ‘better’ result, but as another weapon in the adversarial arsenal to manipulate time, methods of discovery, and rules of procedure for perceived client advantage” (Menkel-Meadow 1991, p. 1). This has contributed, in turn, to many issues associated with the practice of court-affiliated mediation being litigated, meaning that case and statutory law about mediation is now being developed, including a jurisprudence about mediation and ADR. The practice of mediation and the ways and manners of which individual citizens may avail themselves of it are increasingly proscribed.

4b Protective Responses

“… I love the idea that the judicial system and other institutions are trying to coopt and justify ADR. It shows that we’ve evolved to the point we can’t be ignored. You start something great and people come. It’s like a fantastic unknown vacation or fishing spot. It’s hard not to tell people about it and … once you do … it’s not yours alone anymore and somebody will use it in ways that you don’t like and/or try to screw it up.” –Ben Carroll, July 31, 2002 posting to NAFCM Network

When the cooptation of a challenging movement engages the stage of codification and regulation, the movement and some of its organizations may adopt reactive strategies and defensive measures to protect the integrity of the movement’s alternative institutions, practices and cultures. The Ohio Community Mediation Association (OCMA), for example, was formed in May 2002. It consists of fifteen community mediation centers throughout Ohio and its mandate is to represent the interests of community mediation centers in the policy-making process in Ohio. Among the OCMA’s core beliefs and values are ones that are deeply reflective of the values that originally spawned the community mediation movement, that is, to be agents of change by intentionally addressing social justice issues in their work, responding to the needs of the entire community, advocating for collaborative, inclusive and fair processes in the community, ensuring open access to conflict resolution services, and adhering to self determination such that the community determines and defines what quality mediation is for their community. [3] When the Uniform Mediation Act was introduced into the Ohio House of Representatives in 2003, the OCMA spearheaded opposition to the Act through a partially successful statewide lobbying campaign that has delayed the progress of the legislation and which continues to try to win modifications in the legislation (Joyce 2004).

Concluding Analysis

In their useful analysis of the institutionalizing of restorative justice in British Columbia, Woolford and Ratner effectively argue that cooptation and colonization in that context is not a “necessary outcome” (2003, p. 189). We are of the same mind with regard to social movements and cooptive processes in general, and the community mediation movement in the U.S. in particular. The social dynamics of cooptation are not made up of some inexorable force progressing toward a pre-ordained and complete coopting of challenging movements. Such a view does a disservice to the nature and power of social movement challenges to the status quo, driven as they often are by shared identities and deeply-held values and visions that movement activists are often convinced will bring about a better, more just and humane world (Melucci 1989). Thus, even in the face of substantial degrees of overall movement cooptation, there will long remain practical exemplars of the values and ideals that originally drove a challenging movement. That is certainly the case for the community mediation movement.

Many of the members of the National Association for Community Mediation, for example, continue to tend assiduously to the fire that originally animated the movement even while also going out to gather new recruits committed to a particular vision of community mediation. This vision honors party self-determination, local control over the practice of mediation, broad community access to services, a reliance on community volunteers, and a commitment to working on the deeper causes of social conflicts. Of the many members of the National Association for Community Mediation that we could point to in this regard, we mention two here. The Cleveland Mediation Center, which has maintained a strong and independent community component coupled with a deep commitment to advocacy on the social justice issues that contribute to conflicts in the community, remains an independent and robust force for constructive conflict resolution within the city of Cleveland twenty-five years after its founding. Certainly centers which are founded in communities that traditionally enjoy high degrees of citizen activism and which tend to support community-based initiatives as alternatives to centralized systems will be more likely to protect themselves from the deleterious effects of cooptation. Being recurringly intentional about a program’s purposes, mandate, and identity also seems to matter. For example, the CDRC (Community Dispute Resolution Center) that was started in Ithaca, NY in 1983, remains quite community-based and attentive to the cooptive pressures it faces. The Ithaca center continues to be committed to its origins, including that it started “with the idea that people should have an informal, quick and inexpensive way for dealing with conflicts. Mediation provides that opportunity. CDRC chose to be community-based, recruiting and training community volunteers as its mediators” (http://www.cdrc.org/). [4]

In all cases, there are degrees of accommodation and cooptation. Many mediation centers engage in creative relationships with the formalized legal system, using the revenues generated from court-referred mediation cases to provide free access to dispute resolution services and conflict management skills training to schools and community groups. Research on a broad range of peace and environmental groups demonstrates that challenging movements that eschew partnerships and working relationships with the state and with the systems and structures that they are trying to change do not fare well over the long term (Zisk 1992). Similarly, Woolford and Ratner persuasively argue that the restorative justice movement in British Columbia must be a nomad, occupying an “oscillating space,” one not located entirely within or outside the legal system and where strategic interventions in the legal system are combined with the maintenance of relative degrees of independence from the system’s hegemonic forces (2003, p. 188).

As we have amply demonstrated above, occupying and maintaining an oscillating space vis a vis the formal legal system is no small feat for the community mediation movement as a whole, or for specific centers. Those working in the field of community mediation face a plethora of pressures, including funding, volunteer recruitment and retention, training, community support, and maintaining independence. While some of these pressures can be creatively reconfigured in a complementary fashion, many more are contradictory. In either event, particular decisions or actions are too often considered out of context, such that the larger ramifications and long-term meanings are not readily apparent.

Precisely how, then, might community mediation centers maintain this oscillating space? What ought they to do? While we do not pretend to know the answers, we are quite sure that for movement activists to have as full of an understanding of the processes of cooptation as possible is an important part of the answer. The is is usually parent to the ought. Put another way, an accurate description of a social problem is a prerequisite to an adequate prescription (Maguire 1979).

In considering opportunities for collaboration with the state or vested interests, movement actors would do well to mark the words of Dave Brubaker, a veteran mediator, “in relationships marked by power imbalances, cooperation and cooptation are nearly indistinguishable” (2003). That these processes appear so similar highlights the need for close analysis of partnerships and collaborative pilot projects like the one described at this article’s outset.

Our general study of social movements and our more detailed examination of the community mediation movement led us to develop this stage model of cooptation. We have shown how and why a stage model of cooptation is reflective of key aspects of the community mediation experience in the United States. Other scholars studying similar processes in other movements may find that this stage model of cooptation is analytically useful in other contexts. Goldner (2001) has shown, for example, that the complementary and alternative medicine movement has undergone very similar pressures as those described here as it gradually gained acceptance within the traditional medical establishment.

Mary Parker Follett (1924), who understood both the promise and the paradox of collaboration long before many others, wrote that “a fact out of relation is not a fact at all.” By dissecting the process of cooptation to its constitutive parts through a stage model with many discrete steps in each stage, movement activists may be better able to recognize the process as it evolves over time and to understand the significance of specific events and individual actions and decisions. To the degree that those movement activists can understand how particular actions relate to the larger whole, they are better able to make decisions that are more informed and more likely to honor their professed goals and values.

References

Abel, Richard L. 1982. “The Contradictions of Informal Justice.” Pp. 267-320 in The Politics of Informal Justice, edited by R. Abel. New York: Academic Press.Auerbach, Jerold S. 1983. Justice Without Law? New York: Oxford University Press.

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A Recipe for Peace

A Recipe for Peace

Here is a recipe for peace I learned from a book by Marc Ian Barasch:

  1. Cut pride into bite-sized pieces; 2. Chew; 3. Swallow.

Pride is one of the great causes of conflict. It is not just the usual over-exaggerated sense of self, but also involves strong identification with a group. Recently, I was working on a particularly hostile conflict involving a split within an evangelical organization. In the pre-mediation meetings, I would hear things like “They are liars.” “That person is evil.” “They are not Christians!” Then I would go into the other meeting and hear exactly the same thing. They can’t both be right. What’s going on here?

“An enemy,” wrote psychologist Karen Horney, “is an economical way to form an identity.” Back the 1950s, social psychologists in the now-famous Robber Cave experiments, demonstrated the power of group identity. Twelve year old campers who were best friends were separated into different groups. The groups were led through a series of encounters and situations contrived by the experimenters. Within a day, the former best friends were now bitter enemies. Later research established that hating someone else is a down and dirty psychological way to create meaning and identity within one’s self. Once caught up in this emotion, with its strong feedback mechanisms, a person becomes enmeshed in conflict. Escaping to peace is very difficult.

A second related influence also involves groups. One’s self-esteem is based largely upon the esteem given to the group of which one is a member. If you are a member of a privileged group, your self-esteem rises. Remember the clothing line with the label Members Only? Even clothes are sold on the basis of affiliation with an elite group or image. Our personal identities are strongly tied to our groups.

In conflict between groups, members will seek esteem for their group. This will frequently take the form of stereotyping, disrespecting, or putting down other groups. If one group has more power than the other, the conflict will intensify into oppression of rights and perhaps violence. This is one of the root causes of racial, ethnic, and gender discrimination. Genocide is an extreme example of the same principle.

All of this goes back to pride. If I think I or my group is morally, physically, mentally, or spiritually superior to you and we are in conflict with you, my pride will prevent me from seeking peace. I will unconsciously resist any effort or argument, logical or not, that attacks my sense of self. In fact, I will probably become stubborn and resistant as more pressure is put on me to find peace.

If you look around, you will see this phenomenon everywhere. Take football as a common example. Fans take great pride in their teams and emotionally go through the roller coaster of wins and losses. They will dress in team colors, get on game faces, and build their week on the upcoming game. This is a benign and usually happy experience, but points out the danger of strong group identification. Over-identification may result in a loss of discernment between self and the group. Normally law-abiding and respectful people will throw rocks and turn to violence against fans of or members of the other team as a result of group over-identification.

The phenomenon is found in workplaces when cliques form to include some and exclude others. Street gangs demonstrate the power of group identification to a fault. When schisms occur within faith communities, group identification is underneath the ideology, supporting and escalating the conflict.

I have only found one way to transform conflicts based on pride and group identification: Get the parties into one room, slow them down, control the conversation, and start them talking. If you have prideful people in conflict in your office or workplace, get them together in a room. Separating them is the worst thing you can do. Take away their cell phones, Blackberries, PDA’s and pagers. Have one person speak at a time without interruption. Have each speak about the injustices, offenses, injuries and betrayals experienced in the conflict. Allow space for everyone else to listen as respectfully as possible. Recognize and prepare for hostile, reactive outbursts by those who are listening. Allow emotions to be expressed, but not used to blame or project anger outward. Let everyone speak, one at a time. Amazingly, when the talking is over, the conflict will be greatly de-escalated.

Finally, to find peace in your personal conflicts, use the pride recipe. Bon apetit.

 

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A Model Letter For A Model Mediation

A Model Letter For A Model Mediation

Dear Jane,

I am very excited about working with you to resolve this dispute! As I mentioned when you were retained, it looks like this matter is headed for mediation. Because we have not yet worked together, I thought it would be helpful to pass on some of the lessons learned from our past mediation experience. This information is from our own observations and from discussions with other in-house and outside counsel and mediators. Of course, I look forward to an open dialogue and encourage you to get back to us with your thoughts and experiences as well.

For the most part, the mediation process has been good to us. However, this is not to say that there has not been some rough going along the way. Learning from our and other’s experiences and applying what works and what does not have helped increase the likelihood that we will achieve some measure of success through mediation.

The key question is, how can we maximize our chances for success?

To mediate or not to mediate, that is the question. How best to proceed from the onset?

As we contemplate whether or not to mediate, it is important to understand and discuss the principal dispute resolution alternatives. This is because an informed team must make key decisions regarding the best process for a particular dispute early on. To do so, outside counsel and their in-house counterparts must understand the process and the strengths and weaknesses of litigation, facilitation, mediation, and arbitration.

Fully involve us early on. We can provide critical information that can assist you in determining the best process for the dispute at hand and the best results. For instance, understanding our dispute resolution track record puts you in the best position to recommend how best to proceed. This is critical because it can save us both time and money!

Some related suggestions for you to think about:

  • Carefully review and evaluate potential dispute outcomes with us as early as is practicable. This can help to foster the most realistic expectations and pave the way for settlement. For example, a likely outcome or probability analysis or jury verdict review may determine the most realistic negotiation strategy and best inform and support settlement options. Likewise, retaining a jury consultant to conduct focus groups for larger cases can provide the real world view of a matter that can be quite instructive to outside counsel and client alike. What looks like a “home run” on paper and in the eyes of an advocate can turn out to look quite different to a layperson. Let’s be sure to discuss these options!
  • At the same time, be sure to acquaint us with all potential non-dollar specific mediation outcomes. For instance, identifying issues in dispute during mediation can lead to a reduction in the number of issues in dispute. This can be quite beneficial as time required and dollars spent can be reduced. Furthermore, identifying and reducing the number of issues can promote settlement at a later date. Another important non-dollar outcome can bring the parties together to repair their long term business relationship. Be sure to check with us to see if maintaining or strengthening our relationship is important for this matter.
  • Please discuss with us whether a particular case should be mediated and when. Several important questions come to mind. Should the case be litigated because there is a precedent that is important to us? Will the other party or parties participate in good faith? Is the dollar value of the dispute worth the potential long-term litigation expense that we will incur over time? If you conclude a case should be mediated, when is it best to do so? For example, if we mediate now can we avoid expensive document discovery and time-consuming depositions? Do we need motions to be decided first? These are examples of factors that we want you to consider at this early stage.

So we decide to mediate, now what? Please Prepare! Prepare! Prepare!

Once we have decided to mediate, there are additional factors that we like to consider. Although some of what I am going to tell you might seem obvious, it is critical to us that you reflect on these issues so that we can discuss them.

Where should we mediate? Location is very important because it can set the climate and tone which enhances the potential for resolution. Ask yourself, is the location conducive to settlement? For example, conducting a mediation session in a law firm’s conference room can cause unnecessary and unneeded tension. Compare this to undertaking mediation in a private home overlooking a forest or large body of water. Correctly setting the tone is especially important when we hope to repair a relationship and work together cooperatively in the future. Why not start during our mediation session?

We need to spend some time determining who should be our mediator. We prefer a mediator who is persistent and available, trustworthy, familiar with the subject area, neutral, creative, and understands business relationships. Two important means of determining how a particular mediator fits into the above factors are polling your outside counsel colleagues and by our checking with other in-house counsel who have previously used the mediator.

Some additional thoughts that we ask you to keep in mind:

  • Please be focused in your preparation. This will save us time and money. Let’s be sure to discuss your recommendations for your firm’s team and session participants, paying particular attention to the number of attendees including attorneys. When you consider this, ask yourself, what signal do you want to send and to whom? For example, the presence of a number of outside counsel and our CEO might display a level of concern that we do not wish or need to communicate. Plus, our CEO is very busy and therefore his time is at a premium. Of course, we always need to have authority at the table and to be flexible.
  • Take the time to refine your case evaluation with us before the mediation session. What has occurred in the matter since the original evaluation? For example, a court decision’s arrival on the day of a session can affect our authority parameters positively or negatively.
  • Consult us regarding our preferred relationship with the other parties. Do we need or want to continue to work together after resolution?
  • Let’s be sure to carefully consider the content and tone of the briefing papers. For example, would a conciliatory approach work best with the mediator, the other parties, and us? The mediator is obviously a key audience, as is our client representative, the mediator, and the other party’s client representatives and outside counsel. This approach can foster communication between the parties, thus enhancing the potential for settlement.
  • How much information do you want to relate to the other side? Telegraphing one’s case to the other side can point out our overall strategy that, should the case not settle, could have a detrimental impact on our case. Ask yourself whether it is likely that the case will settle at mediation. If it is unclear and you are concerned, please consider providing the mediator with a confidential “his or her eyes only” document if they will agree to accept it. Also give some thought to whether a dollar or other demand should be included in our papers. Does the mediator require it? If not, consider whether it could shut down the process.
  • Experience has shown us that a clear, concise, organized, and less inflammatory presentation can be very effective. Remember, we have only so much time and our audience will likely have different levels of interest and understanding. As a suggestion, the norm should be clear, concise, and to the point, and more neutral than argumentative.

Also, please ask yourself:

  • What level of participation do you need from the client representative during the mediation session? Remember, it is likely that the clients have not spoken for some time, and therefore this is a good time to consider our message from the company to the other parties and the mediator. For example, is a general apology without admitting liability something that we want to consider?
  • How should information be presented during the opening stage or other parts of the mediation session? For example, should we use deposition video clips if we have them? One issue that we will need to consider is whether the statements or behavior of a deponent on video will embarrass any of the client representatives who are present.
  • Should we address ground rules ahead of time? For example, will we permit the mediator to talk directly with us without you during the session? Are ex parte communications with the mediator going to be acceptable? Can we authorize the mediator to speak with the judge? We should discuss how we want to handle these and related issues well before the mediation session.
  • As we prepare, let’s be sure to conduct a dry run before the session with our session team and consider the appropriate attire for attorneys and client representatives in advance.
  • Last but not least, let’s minimize travel the evening before the session. Because it is likely to be a long day, we encourage all of our session team to arrive near the session location the day before so they will be well rested.

The Mediation Session

Preparation is also very important here. Below are some rules of thumb that we have found helpful over the years.

  • If I am not at the session, please be sure to tell the client representative not to noticeably react if verbally attacked. They should endeavor to stay neutral. One useful tip is to consider having the client representatives for the parties actually sit together (as opposed to across the table from each other); this can help build empathy and discussion between the parties.
  • Once again, carefully consider the tone of your presentation and its impact on your client, the other parties, and the mediator.
  • Let’s also be optimistic. If we can, let’s pre-agree with the other parties about the form of a settlement agreement. It is time-efficient to bring an agreed-to form to the mediation session. This minimizes the potential for the need to seek court assistance to address drafting details.

There are no “templates” for success. However, if we consider your experience and the above points, I am sure that we will put ourselves in the best position for a successful session and outcome.

Checklist

Below is a summary checklist for your use. It tracks the above-mentioned items with key points that we like to try to keep in mind. Of course, you are our settlement counsel so you can ignore Item #5! Please be sure to let me know if you have any suggestions or additions; I would be pleased to incorporate them.

Checklist – Key Considerations

  1. Work to prevent disputes. Keep little “d” disputes from becoming big “D” Disputes. Consider ADR agreements for transactions that outline the party’s preferences for negotiation, mediation, arbitration, other dispute resolution techniques, and related rules.
  2. Involve client from outset. Enlist the client in the process to pave the way for realistic expectations and eventual settlements.
  3. Complete and periodically update a case evaluation. Determine the realistic value of a settlement. Review probable outcomes and comparable jury award/settlement data and consider a focus group for large matters to test facts. Re-review periodically before the mediation session and update us on any significant changes.
  4. Carefully consider timing. Do we really need and want to conduct extensive discovery and motion practice? Is our adversary amenable to the mediation process?
  5. Choice of outside counsel. Gladiator or conciliator (or both)? Consider retaining settlement counsel who specialize in settling and not trying cases. They can often be very objective because they have less time and effort invested in a matter and have no pecuniary interest in taking a matter to trial. At the same time, separate settlement and trial counsel permits trial preparation and settlement efforts to continue on parallel tracks unimpeded and undistracted.
  6. Choice of mediator. Retain a persistent, trustworthy, knowledgeable, effective, and committed neutral.
  7. Keep the client up to speed. Communicate key case events to the client so he or she can be prepared for the session (and potentially be more amenable to your recommendations).
  8. Let’s choose the mediation team very carefully. Who do we need and want from the client? Which attorneys are really necessary? What kinds of signals do we want to send to the mediator and the parties? Bigwigs? Lots of firepower or one outside attorney and one client representative if we believe the other parties will try to fill the room?
  9. Location, location, location. How important is the ambiance of the session? Law firm conference room or private home?
  10. Always have someone present who has the necessary settlement authority.
  11. Presentation and papers. Carefully consider content, tone, and impact on session participants; do a full run-through.
  12. Let’s try to get the parties to pre-agree on a form so we can make the most of any settlement momentum.

Jane, thanks very much for considering our input. I look forward to hearing your thoughts so that we can add them to our list. One thing is for sure; with our collective experience, we can do great things! Let’s get started today!

Sincerely,

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“Every performance teaches. It may teach for good or for ill but it always teaches.”
Héctor and Carlos Azar

A few months ago I got my hands on More Chaplin and Less Plato [title in Spanish: Más Chaplin y Menos Platón], Luis Miguel Diaz’ latest book in which he lays out a new way for one to learn how to manage conflicts—one’s own conflicts as well as other people’s. His writing kept me enthralled for days because on each page I found a new take on a subject that I thought I had been studying for some years already: conflict management.

Indeed, this book gives the reader an innovative vision on handling disputes—a skill that is inherent in humans but one that each of us finds so difficult to master. The book’s method grabs the reader from the first chapter. Rather than using theories that require complex elaboration and that sometimes may be hard to apply in practice, the book falls back on artistic references that are known to all of us: film and song. Yes, the author picks certain film sequences and Beatles songs to make us discover—or, rather, rediscover—techniques and methods for dealing with conflicts between individuals. The book is a toolbox with film clips and song lyrics serving as tools that one may use and enjoy in analyzing the conflicts one encounters, as well as the consequences the conflicts have in one’s life.

Luis Miguel Diaz dedicates this book to “all of us who need help and knowledge that is useful for resolving problems in our relationships and it is not addressed solely to professionals who deal with conflict management.” That is, any of us can benefit from the lessons in a book like More Chaplin and Less Plato. Because its technique is accessible and highly interesting, it provokes a number of reflections, which I shall endeavor to set out below.

  1. Conflict in the Life of a Person

This caption may appear wordy or tautological, since speaking of conflict and life is almost redundant. Life necessarily involves conflict and confrontations, but what distinguishes one life from another is the way in which each individual faces and deals with obstacles to life. There is no life without coexistence and there is no coexistence without confrontation.

That almost instinctive characteristic of human beings has generated a great number of analyses and studies. For example, authors like Morton Deutsch and Meter T. Coleman explain that one can face conflicts with either a competitive or a cooperative attitude. The former carries with it struggle and the use of force, whereas the latter connotes agreements and solutions. It is important, these authors explain, to understand the nature of cooperation as well as that of competition because all disputes contain cooperative and competitive elements.[i][2] Among the positive characteristics that cooperative relationships afford, one can cite effective communication, coordination of efforts, apportioning of tasks, belief in the existence of similarity of beliefs and values, and redefining conflicts as a mutual problem that must be solved by means of collaborative efforts.

The forms for dealing with conflict allow us to develop skills for coexistence and survival. If we fight in face of a problem, we generate certain equally controversial reactions; if, however, in face of adversity we negotiate, then we create new forms of coexistence and, therefore, of survival. For that reason, seen in a certain way, conflict is creative; it can generate new life situations and conditions. On this point, authors such as Howard Raiffa declare that they are in favor of conflict, arguing that progress frequently is reached by involving individuals in a cause, and that creating tension and conflicts can be an attractive organizational strategy.[ii][3] This author deals with conflict resolution from a scientific and artistic point of view; he says that negotiation is a science and an art. The art aspect of this idea is of particular interest for purposes of this review as it is better documented. Raiffa explains that the artistic side of negotiation refers to interpersonal qualities, the ability to persuade and to be persuaded, the ability to use a basket full of settlement techniques and the wisdom of knowing when and how to use them. It is necessary then to learn to develop to those techniques and to know how to use them. Luis Miguel Diaz’ book offers a way to do that, this being its greatest appeal.

Consequently, conflict is no more than the confrontation of two or more stances in a given situation, stances that reflect different ways of looking at life, of conducting themselves in life, and of demonstrating what each individual has learned during his or her development. The difference lies in how to deal with such a conflict, how to generate the techniques necessary to handle it and to extract from it agreements that may generate new conditions for the human relationship. I will make some comments on this point in the section that follows.

  1. Art as a Tool in Developing Conflict Resolution Techniques

For the great majority of us the best known teaching method resembles a feudal system under a ruling “Lord” who possesses the necessary authority to order what and how to learn. One experiences learning from a passive perspective in which one person lays out theories and facts and the other memorizes them. Within this construct, the word creativity is synonymous with a lack of discipline. This apparently has worked in many cultures at various moments in human development. Fortunately, other innovative trends exist today, however, with respect to the use of art as a learning tool, for example. In education a full-fledged tendency has developed to trust the utility of art as a creative and educative process, as an “ideas builder”.[iii][4] This is precisely what More Chaplin and Less Plato achieves: it builds ideas, techniques, and tools based on artistic expressions in order to create a method that allows one to resolve conflicts or to meet them head on or both.

The techniques the author presents in this book provide tools that can prove useful to people from different cultures, traditions, educational levels, visions, ideas, ways to look at life, since art facilitates understanding of situations that we all face and he gives us with the weapons to handle them. On this point, Luis Miguel Diaz asserts that “the educational strength of the arts has the character of greater universality, since it can express in a way that is analogous to experiences that are common to us all.”

The book the subject of this review gives to the reader a series of dynamics, each exploring a specific subject that is illustrated through film clips or song lyrics, or both, concluding by proposing discussion topics through which one may arrive at concrete conclusions and applications on the subject. It is an interesting system and its effectiveness can be seen easily. In order to illustrate this, I cite as an example Chapter 9 on Word Games in conflict resolution, which touches a principal issue of conflict theory. In this section Luis Miguel Diaz demonstrates the importance of the use of language in handling disputes; he lays out the beliefs that intrude on the individual and the effect they have on his or her words, and asserts that, in his opinion one must unlearn these beliefs. Authors like Remo F. Entelman explain that sometimes it is not possible for one to let go of the terms one uses and free oneself from their effect in expressing an idea. So, one is asked whether “it is possible to bust open the language of conflict with a new expression so as to automatically break current habits of language usage.” Entelman responds in the negative and he explains that “each word carries out a different role in each word game. … [E]ach word game is the product of repeated uses of an expression with a given meaning, and one gets into the habit of using and interpreting the word with that meaning. To change a habit, whether good or bad, beneficial or pernicious, there is a process that involves time and the authority, in a broad sense, that proposes the change.”[iv][5]

Luis Miguel Diaz might differ with this view in a way—and I would agree with him—for in More Chaplin and Less Plato he asserts that, language being the most important tool of a negotiator (or any person who simply is interested in peaceful coexistence and resolution of conflicts), one must view the meaning of words as being entirely malleable. Language is personal; it varies and depends on the context, the circumstances, and even one’s mood can determine the meaning or the intensity of a word. Thus, as Luis Miguel Diaz asserts, “interpersonal conflicts are the result of not understanding that the words we use can have more than one meaning, and the meaning that we are ascribing to each word depends on the singularity of each individual’s experiences, expectations, or beliefs.” This, of course, acquires greater importance in cross-cultural conflicts.

As mentioned, once Luis Miguel Diaz has described his subject and theoretical vision, he uses film passages to illustrate his point. In his chapter on language, he discusses the documentary about Wittgenstein, an Austrian philosopher of language, and the feature film Il Postino. Making reference to various scenes and points from these films, Luis Miguel arrives at a series of questions that invite the reader to reflect on them. In this way, the author puts together a highly effective and supportable methodology.

I comment below on a few of the topics whose treatment in the book seemed particularly interesting to me.

Cultural Issues

Culture is a way of life, I often heard my father tell me. Culture is not going to museums or reading lots of books. Culture is relying on a set of values and experiences that determine the way we behave and understand life. This would seem to indicate that disputes arise precisely when people of different cultures encounter each other and conflicts arise out of the difference that exists in their way of behaving and understanding life. Indeed, this is the way disputes generally arise. But the purpose of More Chaplin and Less Plato is for us to discover that people who apparently belong to the same culture can find themselves immersed in conflicts because of distinctions in the most minuscule of matters, such as the tone of voice used in a discussion, terminology, or temperament—i.e., fine points that are more a function of the individual than any group. By the same token, people of differing cultures may find bases for connection that will encourage them to experiment with the creative process of negotiating.

On this point, anthropologists Kevin Avruch and Peter Black offer an explanation: “One’s own culture provides the ‘lens’ through which we view the world; the ‘logic’ […] by which we order it; the ‘grammar’ […] by which it makes sense.[v][6] That is to say, culture is central to determining what we see, what meaning we give to what we see, and how we express ourselves about what we see.

Choosing Film Passages

What, then, does film have to offer us in the way of guiding our conduct within our cultural context and in our cross-cultural relationships? Film is an artistic expression in a form that permits a level of continuity, as distinct from theatre, which reflects the specific here and now of each performance. Given this quality of permanence, film becomes a readily accessible tool, a reliable resource. We are also aware that audiovisual media are better teaching tools than either visual or aural media alone. One can use film clips to reinforce teaching virtually any subject. On this point Luis Miguel Diaz says: “Film is quite effective for transmitting messages; it creates realities through cinematography and the characters’ actions, which may exaggerate or simplify our instincts, our intuitions, and our aptitude for handling conflicts.” Without question, our modern teaching methods rely more and more on audiovisual media.

Song Lyrics

I agree with the author that there is no band more appropriate than The Beatles for exemplifying a peaceful, conciliatory attitude for an age that is clearly fraught with conflict. Their songs, as the book shows so well, are replete with ideas, concepts, and messages of peace and harmony, which take on special meaning and demonstrate courage given the times in which they came out with the lyrics. In these lyrics we rediscover values of human behavior, such as teamwork (“All Together Now”), acceptance of another’s nature and the connection between people who are different from each other (“Let It Be”), curiosity (“Ask Me Why”), and the limits on every human being (“You Can’t Do That”), among others. The lyrics to each of these songs are familiar, but few of us grasp their true meaning. This is the interesting contribution the book makes.

Finally, Luis Miguel Diaz also makes use of passages from classic literature, such as the Segismundo’s soliloquy from Calderón de la Barca’s play Life is a Dream [titled in Spanish: La Vida Es Sueño]. The most famous monologue of Spanish drama, it reflects the main character’s thoughts on life and his fate. The text is a great example of the perception of reality that each person can have and how that perception turns out to be determinative of the person’s destiny and decision-making. Citing this text in the book is more proof of the number of views that artistic expression offers us for learning to make ourselves responsible for our existence.

I once read that “the paradoxical virtue of reading lies in distancing ourselves from the world so that we may make sense of it.”[vi][7] In reading More Chaplin and Less Plato I discovered the possibility of extending that observation by Daniel Pennac to artistic expressions generally: artistic expressions provide us the possibility of distancing ourselves from the world so that we may make sense of it. We can see ourselves in the film passages and The Beatles song lyrics, as the author highlights them, and so we can make sense of how we act as parties to a dispute—as interconnected beings.

III. Final Comments

I wish to stress the effectiveness of the learning (or unlearning) method the book puts forward; specifically: (1) its explanation of the subject, (2) its showing this through scenes and songs, and (3) through a series of elegant and astute questions, its invitation for discussion as a creative means for generating ideas. Without question, this method reflects the author’s vast knowledge of modern didactic methods and their effectiveness. It is up to the reader to take advantage of these tools and to use this book as an interactive medium for developing conflict management techniques that welcome us to coexistence and, I stress, to harmonious, creative, and fruitful thriving.

As a lawyer or, rather, as a person interested in the study and application of normative systems, I grant that in learning to effectively manage conflicts it is necessary to let go of many things that law curricula and practice teach us. Nevertheless, I trust that there are lawyers out there who, in spite of the traditional legal education they receive, are still capable of extracting from their education and practice useful principles that allow them to develop with style and vision a variety of conflict resolution techniques (including litigation, arbitration, mediation, and negotiation), that benefit those to whom they render their services with a wider range of services for dealing with, handling, and resolving their disputes. Success lies in versatility and the creativity in determining the suitable route in each case and, thereby, uncovering techniques that produce solutions. If a lawyer regards such a route as the only one that is proper for disposing of a dispute, that lawyer is condemned to handling battles rather than to resolving disputes.

For those interested in learning new techniques and expanding their vision of the conflict resolution this book is a valuable tool, which brings innovative perspectives, rediscovers human nature, and above all exalts artistic expression for a noble purpose: peaceful and constructive coexistence among people.

Endnotes

[iii][1] CADAC is the Centro de Arte Dramático A.C., founded in 1975. Original quote: “Todo espectáculo educa, bieneduca o maleduca, pero educa.”

[iii][2] The Handbook of Conflict Resolution: Theory and Practice, eds. Morton Deutsch & Peter T. Coleman (San Francisco: Jossey-Bass, 2000) 22–23.

[iii][3] Howard Raiffa, The Art & Science of Negotiation: How to Resolve Conflicts and Get the Best Out of Bargaining (London: Harvard University Press, 1982) 7.

[iii][4] See María Magdalena Ziegler D. & Magalia Bracho de Torrealba, Creatividad, aula y arte (la creatividad en rebelión .

[iii][5] Reno Entelman, Teoría de los Conflictos, Hacia un nuevo paradigma (Barcelona: Gedisa Editorial, 2002) 126–127.

[iii][6] Kevin Avruch and Peter Black, Conflict Resolution in Intercultural Settings: Problems and Prospects in Conflict Resolution Theory and Practice: Integration and Application (Dennis Sandole & Hugo van der Merwe, eds. (New York: St. Martin’s Press, 1993).

[iii][7] Daniel Pennac, Comme un roman (Paris: Editeur Gallimard, 1992).

 

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A Complex Conflict Analysis of ‘Resolution’

A Complex Conflict Analysis of ‘Resolution’

There are three topics that I approach with caution in conflict resolution training, because they push the students’ hot buttons and my responses are counter-intuitive to what the students think ought to be. The big one is credentials (I adamantly refuse to get ‘credentialed’). Next comes the issue of neutrality (no one is neutral). Third is the contentious discussion of whether the mediator should be invested in whether or not the conflict being mediated resolves. After all, is resolution not what we are paid to achieve? Does resolution not bear witness to our ‘success rate’ as mediators? Won’t our evaluations depend to some extent on outcomes? How can we prove we know what we’re doing if we don’t resolve conflicts? The students have all the arguments in favour of the question being answered in the affirmative.

Theory informs mediator interest in resolution

There is such a growing body of literature dealing with models and theories of mediation that it is coming to resemble a canon: that is, “a set of religious writings regarded as authentic and definitive and forming a religion’s body of scripture”. Whatever theory of mediation is ascribed to will influence the mediator style and mediation objective. Evaluative mediators, for example, may focus on settlement. Facilitation mediators give extra attention to relationships. Transformative mediators emphasize empowerment and recognition. And so on through narrative mediation, insight mediation and others.

Since I ascribe to the theories of complexity science, it was only a matter of time before I was challenged to write what complexity scientists might say about mediation outcomes and mediators’ investment in same. That time came when Michael, a mediate.com reader, responded to my previous article and asked, “even if there is no particular outcome in mind, does the very act of mediating, i.e. being in the position, influence observations?” His point is valid and set me thinking about complexity science principles that might inform the email exchange he and I were having. This is my first attempt to write a complexity science approach to mediation outcomes. It may be that someone points out the flaws and oversights in my reasoning, which I would welcome.

Michael began his message by directing my thinking to the space that mediation opens, which brings the parties to sit in the same room to talk or at computers if it is online conflict resolution. What is that space for? Some mediators, inspired by settlement theories, would say the space is available for the resolution; others, adhering to more transformative theories, might say it is there for the relationship. What if it is for neither? What would it look like if we analyze a mediation session as just one of a series of events in an ongoing complex adaptive conflict system?

A complexity science conflict analysis of ‘resolution’

Conflict analysis, with all its many approaches, is a technique for looking at the aggregate of individual interactions and actions within their existing context and divergent histories. History is a powerful analytical tool that reflects the minds, perceptions, potential solutions, meanings and motives of the parties to a conflict (Lederach 1999). Ignoring the history of a conflict is like ignoring a fault line under a city (Tidwell 1998). The complexity science perspective of history is that past events contribute to present occurrences because complex adaptive system are sensitively dependent on their initial conditions.

Sensitive dependence on initial conditions means that where a nonlinear system ends up depends on where it started and what happened to it along the way. Non-linearity means that cause is not necessarily in proportion or directly connected to effect. Small perturbations inputted into a nonlinear system can unbalance it from where it looked like it was going and what its potential future might have been when it was first observed. Over time, a perturbation can amplify until the system becomes something other than was anticipated. An input into a nonlinear system may have surprising, often unforeseeable, consequences with larger, smaller or simply different effects than one might have predicted.

The concepts of non-linearity, sensitive dependence on initial conditions and amplification contribute to the ‘Butterfly Effect’ (Lorenz 1993). The analogy Lorenz used was a butterfly flapping its wings in Mexico that can cause a tidal wave in Japan, or a storm in Chicago. Hollywood has dined on the Butterfly Effect through many movies: the hero goes back in time, changes one minuscule thing in the past, then returns to find that his entire life or even the history of the world are vastly different than he had known in his own timeline.

One of my favorite movies that plays with the concepts is Sliding Doors, which demonstrates the difference one fraction of a second of action can have on our future life. It is a brilliant depiction of our heroine’s two possible future lives if, in one timeline she caught the train, and in the other timeline she missed the train by a nanosecond. Feel free to ignore the love story and watch it for the complexity science principles as I did. The movie Butterfly Effect also had an interesting premise. Its two main characters discovered through many iterations of their lives that their mere interaction with each other, even as observers, could radically change their futures. If you rent the DVD, watch the alternative ending that is included as a special feature. It was likely voted as too bleak by the focus group, so moviegoers wound up with a happier but less powerful ending.

That is the theme of the Butterfly Effect, both the complexity science concept and the movie of the same name: almost any system input could affect which future will be the one that unfolds. Each act in a time series of events is a wild card that could be the input to create the conditions for a conflict system cascade, where once one thing happens more things are likely to happen (Watts 2003). We cannot predict with certainty what input will be the one that might drive a conflict system over the edge into chaos, back into stability, or into or from mediation.

Since conflicts follow complexity science principles, what we see for the hours we are mediating is little more than a few points in a long time series of events that started before and will continue after we became involved in the conflict system. The parties’ histories exist within the boundaries, which complexity science calls attractors, of the conflict system. When we ask the parties to tell the story of the conflict they select the data to relate. They delineate the geographic and temporal attractors of the conflict because the entire conflict system from initial conditions to the possible futures could be too cumbersome to recount or remember. They give the conflict a frame bordered by attractors and the mediator accepts it as representative of the whole conflict system.

Does the history of the conflict begin when the parties met, when they entered into a contract of some sort, when they began to diverge in their interpretations of what the contract meant, or when the insults and lawyers’ letters began? Is it sensitive to or depend on the initial conditions of their particular personalities and risk tolerances? If multinational organizations are involved but the conflict is local, are the parent companies in the attractor basin? If many parties had influence over the decision-making are they all included in the attractor of history?

In deciding how to tell the story of the conflict at the opening of the mediation, the parties, in collusion with the mediator, set the attractors of the conflict to decide when it began, over how much and what landscape it wanders and who is involved. What we hear in the session is decided by those who tell the story or influence its telling, which are artificial temporal and geographic boundaries around the conflict system. Some First Nations and other peoples, who have a different concept of storytelling, take as long as is needed for everyone to say what has to be said to put everything in context. More commonly, attractors are deliberately constrained to make the conflict system history fit within the time set aside for the express purpose of a mediation session, often as little as two hours. Those imposed attractors constraining the conflict system determine how much of the data is brought into the room for discussion.

This is where a complexity science conflict analysis illuminates the issue. Consider the consequences if the mediation session is just one input in a time series of events. If the mediation ends with no ‘resolution’ that we can identify as something to reduce to writing, that mediation remains as an input into the complex adaptive conflict system that, because the system is nonlinear, can amplify into something else. If it does end in a resolution, that mediation remains as an input into the complex adaptive conflict system that, because the system is nonlinear, can amplify into something else. In other words, just like the movie Sliding Doors, the system can end up almost anywhere no matter what the mediation resolved, because the mediation is an input in a continually evolving system that depends on the conditions and inputs.

In a complexity science frame, the hours spent in the mediation are neither the beginning nor the end of the conflict relationship system. The mediation is merely one point in time that we as mediators construct as something special and apply influence to and possibly power over. We perturb the conflict system simply by observing and commenting on it to the parties. However it ends, what the parties learned during the mediation has the potential to amplify or dampen inputs in the conflict system as it goes forward. The mere fact that the mediation happened is an input that can change something outside the attractors of the session (they were artificial anyway), whether there was a resolution in the room or not.

Conclusion

If the mediation is approached as just an input into a complex adaptive conflict system, the temporal and geographic attractors of the conflict become more natural. The attractors that contain the conflict system can start when and where the conflict began and end when it is over, not when the mediator says. Therefore, resolution of a conflict within the walls of the mediation room – or not – becomes a mere data point in the overall time series of the conflict system. The parties entering and exiting the mediation room write their history and the mediation narrative. Whatever the outcome, the mediation itself is one input in their larger contexts and histories. Their work on the outcome of the mediation session and lives apart from the conflict continue in the complex adaptive conflict system after the mediator closes the file. It is in our frame as mediators that the session is the main event. In summary, Michael, the answer to your question is ‘yes’. Thank you for asking it.

References:

Lederach, J. P. (1999). The Journey Toward Reconciliation. Waterloo, ON, Herald Press.

Lorenz, E. (1993). The Essence of Chaos. Seattle, Wash, University of Washington Press.

Tidwell, A. C. (1998). Conflict Resolved? a Critical Assessment of Conflict Resolution. London and New York, Pinter.

Watts, D. J. (2003). Six Degrees: The Science of a Connected Age. New York and London, W.W. Norton & Company.

 

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Learning With Adrmediator.Com

 

ADRMediator Training

I’ve decided that I want to learn about mediation and dispute resolution. This sounds like a job that I could really sink my teeth into. I’ve always been good at seeing both sides of any story, and I think that I could really put those skills to use working in mediation and dispute resolution. Of course, I have a lot to learn before I could even begin to think about working in mediation professionally, but I recently found a great source for mediation training. The site ADRMediator.com provides online training to neutrals like me who want to learn to be good mediators. They don’t accept everyone who applies, but they did accept my application, which means that now I get to start learning about this exciting line of work.

ADRMediator.com promises to teach me about model standards and negotiation techniques, styles of mediation, and ways to prepare a settlement agreement. I’ll also get tips on effective listening and impass techniques. To top it off, they’ll teach me how to build my own mediation practice and how to make a living doing this interesting and rewarding work. It seems like a terrific opportunity, and I can’t wait to get started. Soon I’m going to have the skills to build a whole new career for myself

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Used Online Mediation Training In Texas

ADRMediator Training

I had been wanting to become a mediator for a while and was trying to go through the proper steps to become one with my very busy schedule. Since I worked full time, I was having a hard time being able to fit in classes that I needed to attend in person, so I decided that I would benefit best from using online mediation training in Texas. With Online mediation training in Texas I was able to learn the specifics of the Texas laws and get the required information that I needed.

Being a mediator is something that I have always been able to do in my professional life, so to become a professional mediator seemed like a logical step for me. And I am pleased that I was able to find an online mediation training course that allowed me to study in the evenings after coming home from work.

I am now certified to mediate in the state of Texas and have been able to help alleviate several cases from going to court, thanks to my training. I am pleased with what I do and would recommend online mediation training to anybody who is wanting to become a mediator like myself

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Learning A New Skill With The Help Of Adrmediator.Com

ADRMediator Training

I have always enjoyed being an attorney, but last year I came to a point in my career where I felt the need to take control of my schedule and my time. I knew that mediation was a good way to earn money and help people resolve their disputed outside of the courtroom, but I wasn’t sure that I had the time to attend classes or courses to teach me how to be a mediator. That was when a colleague of mine told me about adrmediator.com. I needed to find classes that worked with my busy schedule, and I was relieved to find adrmediator.com which could be done from home and at my convenience.

Since I completed the courses on adrmediator.com, I have been able to establish quite a lucrative practice as a mediator. I have really enjoyed the way that mediation has allowed me to use my skills and legal training in a new way. It also allowed me to earn and save a lot of extra income so that I could have more freedom and more time with my family. I am so grateful that I decided to do my mediation training online, because it allowed me to enter this new field quickly.

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